Shipping Policy

Processing Time

In-stock orders ship within 24 hours of order placement (business days). Orders placed on weekends or holidays will be processed the next business day. Parts not in stock must be ordered from the manufacturer, typically adding 2-3 business days. Some manufacturer orders may take up to 5-6 business days.

Shipping Methods & Rates

We ship via the following carriers:

Shipping rates are calculated at checkout based on package weight, dimensions, and destination. Expedited shipping options are available at additional cost.

Order Tracking

A shipping confirmation email with tracking information is sent once your order ships. You can also check your order status at any time by logging into your account on our website.

Delivery Signature

Orders over $400 in value may require a signature upon delivery to ensure secure receipt. If no one is available to sign, the carrier will leave a notice with instructions for redelivery or pickup.

Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit:

Contact us immediately at (954) 443-2575 or [email protected]
Take photos of any damage to the packaging and product
Do not discard the packaging until the claim is resolved
We will work with the carrier to file a claim and resolve the issue

For damaged shipments, we will ship a replacement or issue a full refund once the carrier claim is processed.

International Shipping

We currently ship within the United States only. We do not ship to international addresses, APO/FPO boxes, or freight forwarding addresses at this time.

Contact

Email: [email protected]
Phone: (954) 443-2575
Hours: Monday-Friday 8:00AM-5:00PM, Saturday 8:00AM-4:00PM
Owned & Operated by Subaru of Pembroke Pines, an Authorized Subaru Dealer.